Please reach us at econocleanwelland.com if you cannot find an answer to your question.
We proudly serve Welland and surrounding communities.
To see the full list, visit our Service Areas page.
EconoClean uses flat rate billing so you always know exactly how much your service will cost. No hidden fees, no surprises. Taxes are already included in our prices.
Legacy Pricing: As a valued repeat client, your current rate will remain unchanged for as long as you remain an active client. We will never raise your price. Legacy pricing is only forfeited after four consecutive canceled appointments or if you switch to a different service package.
Please see our Rates section for detailed pricing information.
EconoClean offers residential cleaning. From dusting to mopping, we do it all! For details please see our Rates section.
We clean all walls, mirrors, cabinets, and surfaces up to the height our cleaners can comfortably reach without a step stool -typically about six feet.
This ensures safety for our team and consistency across every home we service.
Please note: EconoClean does not offer restorative, move-out, or heavy deep-cleaning services. Our work is maintenance-based, and homes with excessive buildup may see improved results over time with multiple visits.
Yes, all of EconoClean's cleaners must pass a Vulnerable Sector police check annually.
All payments must be made by E-transfer. After your cleaning is completed you will receive an invoice. NO CASH, NO CHEQUES, NO CREDIT CARDS
We provide all chemicals and all supplies except for: vacuum, mop and bucket, trash can liners, broom, dustpan and toilet brush. This is because it is difficult to sanitize those items between clients.
Please note: If you would prefer your cleaner use your own cleaning chemicals, please send us an email with the details for approval at least 48 hours prior to your appointment. We do not use steam mops, no-water cleaning systems, UV sanitizing devices, pressure washers, carpet cleaners, or other customer-provided specialty equipment.
All of our cleaners must wear anti-slip shoes indoors to prevent accidents. Your cleaner will put on their shoes upon arrival and will not be wearing outdoor shoes inside your home.
No. We respect your privacy and will never take photos or videos inside your home, including before and after photos.
For the comfort and privacy of our staff, we kindly ask that clients do not take photos or videos of our cleaners while they are working.
You can book a cleaning in whichever way is most convenient for you:
One cleaner will be assigned to you to ensure consistency and personalized care. However, your first appointment will include a second cleaner.
Every home is unique, and this approach allows us to deliver exceptional results while maintaining a high level of customer satisfaction.
Our team observes the following holidays and will be closed on these days:
New Year’s Day (January 1)
Family Day (Third Monday in February)
Good Friday (Friday before Easter Sunday)
Easter Monday (Monday after Easter Sunday)
Victoria Day (Monday before May 25)
Canada Day (July 1)
Civic Holiday (First Monday in August)
Labour Day (First Monday in September)
Thanksgiving Day (Second Monday in October)
Remembrance Day (November 11)
Christmas Day (December 25)
Boxing Day (December 26)
If your next scheduled cleaning falls on a holiday, please note that your cleaning will be skipped.
Gift certificates are no longer offered.
Because services take place inside a private home, direct consent and communication from the person receiving the service are required. A third party cannot book or authorize cleaning on someone else’s behalf.
Previously issued gift certificates will still be honoured.
The person receiving the service must contact EconoClean directly to schedule, confirm consent, and ensure the home is within the scope of services offered.
No, you don’t need to be home. As long as we have access, we can clean. For clients who aren’t home, some provide a key, a door code, etc., and we’re happy to use whichever secure option you prefer.
Our packages range from approximately two to four hours.
We offer one-time cleanings as well as weekly, bi-weekly, and monthly cleaning.
Your appointment time is reserved exclusively for you. Because of this, full payment is required for all cancellations, including those due to illness, schedule changes, vacations, or lock outs.
Yes, we’re fully insured. Our business is covered by commercial general liability insurance up to $2 million, which protects both our clients and our staff during all services.
Proof of insurance is available upon request.
Yes, we do -but for everyone’s safety, all pets must be secured during cleaning. Pets should be kept in a cage, crate, pen, gated area, or a separate room. This is required by our insurance policy, which does not permit staff to work in homes where pets are roaming freely, regardless of type, size, breed, or temperament.
Friendly or calm pets still need to be secured, especially when owners are not home. If a pet becomes nervous or territorial, we may ask that it be kept in a separate room even if the owner is present. If a pet cannot be secured, the owner must remain on-site to supervise.
If anything is missed or you’re not fully satisfied, please contact us within 24 hours and we’ll make it right. Your happiness is important to us, and we’re committed to resolving any concerns promptly.
Yes - every client is assigned a dedicated cleaner, and you’ll have the same person for every visit. We don’t rotate staff or switch cleaners unless you request a change. This ensures consistency, trust, and a cleaner who truly understands your home and preferences.
Yes, we provide full apartment cleaning services, including kitchens, bathrooms, living areas, and bedrooms. Whether you need a one‑time clean or regular maintenance, we’re happy to help.
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